Canada: hotels and accommodation

Clean room, internet service.We stayed in this hotel on a long weekend, and the room beside us partied very loudly until 4:30am. We have two kids under 5 years, and neither of them slept until early morning, they were scared because of the yelling outside, and heard swear words that I shudder about. I called in a noise complaint, and not very much was done. It was not followed up upon to make sure that they have quieted down. When I told the front desk in the morning that I was quite unhappy with the ridiculous noise level and the hotels lack of action in resolving it, I was told, "What do you want me to do, just not book anyone in under 40 for May long weekend?" He was not sympathetic whatsoever, and was quite rude about it. Absolutely ridiculous that a hotel cannot control it's noise levels, especially at 4 in the morning. If You feel like the noise level is something that you as a hotel cannot handle, then call the police in to help, but the feeling that I got from the front desk in the morning is that this hotel just doesn't really care if their customers were able to sleep or not.

room was comfortable, roomy; clean; affordable; nice view out of our window; loved the always-ready coffee in lobby; liked the seating area in lobby and on each floor; fireplace in room; fridge & microwave worked good; resturant had good food and was affordable; elevators worked well; staff was friendly; pool and hot tub were clean;

Nice and clean room; hotel located in an excellent position forexploring around, easy to find and park; view on the mountains.

I liked the room, it was clean and comfortable. The housekeeping staff was nice and they changed our sheets everyday, with fresh towels. The wi-fi worked well.I found the stand up shower a little small, I kept bumping my elbows.Air condition was good but a bit noisy.

it ticked all our boxes,this is the second year running we have stayed,the fact it is located 2 minutes walk from the bus depot meant everything to us.faultless in my opinion,we are just home and we will be back again next year.thanks all at Helms Inn.Nothing !It was great

Decent location although not so close to the highway. Approximately 20 minutes walk to some shops and restaurants. The room was good. The staff were nice and hospitable. Parking. Overall a decent place for one night. Quite a small bathroom. No breakfast. Poor sound insulation, you could hear noise from other rooms.

The staff was friendly and helpful. Overall a very nice hostel with a good location, just outside the city centre of Nelson. Within walking distance of restaurants and bars. The room was nice and cozy. The bed was comfortable. All in all, a good place for a quick overnight stay. My room was at the front of the hostel and you could hear the noise from the street.

The staff at the reception was very friendly. Reception open around the clock. Breakfast was good and included in the price. I stayed at the property for one night. Free Wi-Fi is available. The room was comfortable. Above the bed reading lamp. Excellent bus connections to the city. A good place to stay if you do not have a large budget.