Panglao · Review score · 1 reviews
Overall we enjoyed our 3-night stay at the Henann Tawala. Our room was the lowest priced room but was really nice with top quality fittings and the most comfortable enormous bed imaginable. Breakfast was buffet style with an enormous variety of delicious food to choose from. We found the check in and check out a little unfriendly, which is the first impression that guests get of the hotel so that definitely needs addressing by improved training. They appeared a little robotic with few smiles, pleases or thank yous. Our check in lady wanted to charge us 3000 php per night as some sort of unexpected Security Deposit but later reduced it to 3000 php for our complete stay. We never did receive an explanation about that, either she had no idea or felt it was beneath her dignity to offer a guest a reason for her change of mind. The refrigerator that contains the drinks for the mini-bar was empty. We will go back but our stay was a little soured by the receptionists.